1. How do I place an order?
To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. Review your order summary before confirming the purchase. An order confirmation email will be sent with details.
2. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. Rest assured that your payment information is encrypted and protected.
3. Is my payment information secure?
Yes, we prioritize your security. Our website uses industry-standard SSL encryption to protect your payment data. We do not store your credit card information after the transaction.
4. Can I track my order?
Absolutely, tracking information will be provided once your order ships. You can use this to monitor the status and estimated delivery date of your package.
5. How long does shipping take?
Shipping times vary based on your location and the chosen shipping method. Generally, orders are processed within 1-3 business days, and standard shipping takes about 3-5 business days. Expedited options are available for quicker delivery.
6. Do you offer international shipping?
We apologize, but currently, we do not offer international shipping. Our services are limited to domestic shipping within USA. We appreciate your understanding and hope to expand our reach in the future.
7. What is your return/exchange policy?
We want you to be satisfied with your purchase. If you're not, we offer a 30-day return policy for most items. You can request a return or exchange through our website. Please review our Return Policy for detailed information.
8. How can I contact your customer support?
Our customer support team is available to assist you. You can reach out via email at support@teesnshirts.com or Whatsapp us at (607) 252-6716. We're here to help with any questions or concerns.
9. Do you offer customization or personalization options?
Yes, some of our products can be customized or personalized. Please write to us at support@teesnshirts.com.
10. Are the products true to size?
Our products generally adhere to standard sizing guidelines. However, we recommend referring to our detailed size chart for accurate measurements. If you have specific sizing questions, our customer support team is here to assist you. Your satisfaction is our priority.
11. Do you have a size chart?
Yes, we provide a comprehensive size chart to help you find the perfect fit. It's available on our Size Guide page. Feel free to consult it before making your purchase. Your comfort and satisfaction matter to us.
12. What if the product I receive is damaged or defective?
In the unlikely event that you receive a damaged or defective item, please contact our customer support within 7 days of receiving the order. We'll arrange a return or exchange at no additional cost to you.
13. Can I cancel an order?
You can request order cancellation within 24 hours of placing your order. Contact our customer support with your order details for assistance.
14. Are there any ongoing promotions or discounts?
We often run promotions and discounts on select products. Keep an eye on our website and subscribe to our newsletter for updates on the latest offers.
15. Can I change my shipping address after placing an order?
Please contact our customer support as soon as possible if you need to change your shipping address. We'll do our best to accommodate your request if your order has not yet been shipped.
16. What if I miss the delivery of my order?
If a delivery attempt is unsuccessful, the courier will usually leave a notice with instructions for rescheduling or picking up your package. Contact the courier or our customer support for assistance.
17. How do I return a product?
Certainly! For information on returning a product, please review our comprehensive Return Policy. If you require further assistance, feel free to reach out to our dedicated support team, and we'll be more than happy to guide you through the process. Your satisfaction is our priority.
18. Do you offer wholesale or bulk ordering?
Absolutely! We do offer wholesale and bulk ordering options to cater to your specific needs. Whether you're planning a larger event, corporate gifting, or any other bulk purchase, our dedicated team is here to assist you every step of the way. Feel free to reach out to us with your requirements, and we'll ensure a seamless and tailored experience for your wholesale needs.
19. What is your privacy policy?
Your privacy is of utmost importance to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. Rest assured, we adhere to strict security measures to safeguard your data and ensure a secure online shopping experience. For more details, please review our comprehensive Privacy Policy or contact our support team for any specific inquiries. Your trust is our priority.
20. How do I reset my password?
If you've forgotten your password, click the "Forgot Password" link on the login page. Follow the instructions to reset your password.
21. Do you have a physical store or showroom?
We currently operate exclusively online and do not have a physical store or showroom. Our focus is on providing a seamless and convenient online shopping experience for you. Feel free to explore our website and discover our wide range of products from the comfort of your own space!